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Submission #2:
| Submission Score: | 90 / 100 (90.00%) |
| Grade Time: | May 01 at 19:33 |
| Submitted On: | May 01 at 19:33 |
- Which of the following characterizes design for manufacturability?
- Products are designed so that they can be easily and inexpensively made.
- Product design is decided and then process design is tailor created for product needs.
- Products are designed by sequentially passing responsibility from one function to another.
- Manufacturing drives the process.
- Tangibility refers to which of the following?
- The fact that you can’t hold a service in your hand.
- A net advantage gained by a common location with other companies.
- A very early release of a product to get preliminary feedback about the feature set and usability.
- Goods in active pick locations and ready for order filling.
- Which of the following is one of the important lessons of the efficient consumer response initiative?
- Does not require co-operation and trust between trading partners.
- Companies really didn’t know how to work cohesively together to create value.
- Adoption rates are slow.
- Companies are working cohesively together to create value.
- Which of the following is a process in the SCOR model/methodology?
- Plan
- Source
- Make
- Deliver
- Return
- All of the above
- Which of the following is a strategy companies use to reduce manufacturing costs?
- Process Improvement
- Automation
- Offshoring
- Outsourcing
- All of the above
- Which of the following are examples of acquisition and utilization touch points, respectively?
- Choosing a brand of shampoo; Washing your hair with the shampoo
- Driving the car to school; Researching a new car
- Showrooming; Webrooming
- Eating dinner at a fine restaurant; Looking for a place to eat on Yelp
- Which of the following describes the zone of parity?
- Experience is almost as good as the industry standard, but not quite.
- Customers are satisfied with the experience, but rivals are just as good.
- Experience fails to live up to expectations.
- Customers are indifferent because the experience is remarkable.
- Experience fails to live up to hype.
- Any activity that increases ________ and/or ________ of the order cycle hinders your delivery capability.
- Frequency; Amplitude
- Cycles; Frequencies
- Amplitude; Variability
- Time; Variability
- Time; Magnitude
- Which value dimension is most important?
- Agility
- Delivery
- It depends
- Quality
- Cost
- Innovation
- Which of the following is one of the eight factors used to assess quality?
- Process Improvement
- Value
- Conformance
- Resilience
- Uniqueness
- An ________ fails to meet customers’ minimal requirements, potentially costing you business—even when you perform well on all other dimensions.
- Order Loser
- Order Winner
- Order Qualifier
- Order Innovator
- Which of the following is a potential downside to a basic service strategy?
- Performing to the highest denominator
- Ignoring operating realities
- Maintaining unprofitable relationships
- Doing the wrong things; i.e., expending resources in the wrong areas
- Which value gap refers to a company’s failure to capture/measure actual performance? That is, the company thinks it is performing better than it actually is.
- Communication Gap
- Translation Gap
- Service Quality Gap
- Knowledge Gap
- Performance Gap
- Perception Gap
- Value can only be realistically assessed from the standpoint of ________.
- The CEO
- The Shareholder
- The Worker
- The Stock Price
- Senior Management
- The Customer
- Which of the following are important sources of ideas for KPIs that you should include as part of your balanced scorecard?
- Financial Scans
- Organizational Standards
- Supplier Feedback
- Best-in-class Benchmarks
- To use productivity measurement well, you need to ________, ________, and ________.
- Define productivity, Recognize a change; Take action
- Take action; Measure results; Reevaluate
- Plan; Do; Check and Act
- Recognize performance has changed; Find out why; Take action
- Measure inputs; Measure outputs; Make decisions
- Which of the following is true regarding productivity measurement?
- It’s easy
- It leads to greater efficiency and more satisfied customers
- It drives ROI up
- Nobody does it any more
- It involves assessing tradeoffs
- A well-designed rotation program that is designed to cultivate the cross-experienced supply chain manager will help new hires ________.
- Develop an appreciation for customer needs
- Gain a better perspective of what goes on in the different functional areas
- Learn the “language” spoken in each functional area
- Build stronger, more collaborative relationships with colleagues across the company
- Gain an understanding of how suppliers contribute to value creation
- All of the above
- Which of the following are appropriate projects for a pet project program?
- Supplier performance measurement
- Supply-base rationalization
- Alliance implementation
- Almost anything where improvement is needed
- All of the above
- The answer to the question, “Does strategic intent translate into results?” is ________.
- Most of the time
- Yes
- Absolutely
- Only on Wednesday
- No, not very often