OPS330T Strategic Operations and Logistics Week 1 Apply

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Submission #2:

Submission Score:90 / 100 (90.00%)
Grade Time:May 01 at 19:33
Submitted On:May 01 at 19:33
  1. Which of the following characterizes design for manufacturability?
    • Products are designed so that they can be easily and inexpensively made.
    • Product design is decided and then process design is tailor created for product needs.
    • Products are designed by sequentially passing responsibility from one function to another.
    • Manufacturing drives the process.
    FEEDBACK5 / 5  (100.0%)
  2. Tangibility refers to which of the following?
    • The fact that you can’t hold a service in your hand.
    • A net advantage gained by a common location with other companies.
    • A very early release of a product to get preliminary feedback about the feature set and usability.
    • Goods in active pick locations and ready for order filling.
    FEEDBACK5 / 5  (100.0%)
  3. Which of the following is one of the important lessons of the efficient consumer response initiative?
    • Does not require co-operation and trust between trading partners.
    • Companies really didn’t know how to work cohesively together to create value.
    • Adoption rates are slow.
    • Companies are working cohesively together to create value.
    FEEDBACK5 / 5  (100.0%)
  4. Which of the following is a process in the SCOR model/methodology?
    • Plan
    • Source
    • Make
    • Deliver
    • Return
    • All of the above
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  5. Which of the following is a strategy companies use to reduce manufacturing costs?
    • Process Improvement
    • Automation
    • Offshoring
    • Outsourcing
    • All of the above
    FEEDBACK5 / 5  (100.0%)
  6. Which of the following are examples of acquisition and utilization touch points, respectively?
    • Choosing a brand of shampoo; Washing your hair with the shampoo
    • Driving the car to school; Researching a new car
    • Showrooming; Webrooming
    • Eating dinner at a fine restaurant; Looking for a place to eat on Yelp
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  7. Which of the following describes the zone of parity? 
    • Experience is almost as good as the industry standard, but not quite.
    • Customers are satisfied with the experience, but rivals are just as good.
    • Experience fails to live up to expectations.
    • Customers are indifferent because the experience is remarkable.
    • Experience fails to live up to hype.
    FEEDBACK0 / 5  (0.0%)
  8. Any activity that increases ________ and/or ________ of the order cycle hinders your delivery capability.
    • Frequency; Amplitude
    • Cycles; Frequencies
    • Amplitude; Variability
    • Time; Variability
    • Time; Magnitude
    FEEDBACK5 / 5  (100.0%)
  9. Which value dimension is most important?
    • Agility
    • Delivery
    • It depends
    • Quality
    • Cost
    • Innovation
    FEEDBACK5 / 5  (100.0%)
  10. Which of the following is one of the eight factors used to assess quality?
    • Process Improvement
    • Value
    • Conformance
    • Resilience
    • Uniqueness
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  11. An ________ fails to meet customers’ minimal requirements, potentially costing you business—even when you perform well on all other dimensions.
    • Order Loser
    • Order Winner
    • Order Qualifier
    • Order Innovator
    FEEDBACK5 / 5  (100.0%)
  12. Which of the following is a potential downside to a basic service strategy?
    • Performing to the highest denominator
    • Ignoring operating realities
    • Maintaining unprofitable relationships
    • Doing the wrong things; i.e., expending resources in the wrong areas
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  13. Which value gap refers to a company’s failure to capture/measure actual performance? That is, the company thinks it is performing better than it actually is.
    • Communication Gap
    • Translation Gap
    • Service Quality Gap
    • Knowledge Gap
    • Performance Gap
    • Perception Gap
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  14. Value can only be realistically assessed from the standpoint of ________.
    • The CEO
    • The Shareholder
    • The Worker
    • The Stock Price
    • Senior Management
    • The Customer
    FEEDBACK5 / 5  (100.0%)
  15. Which of the following are important sources of ideas for KPIs that you should include as part of your balanced scorecard?
    • Financial Scans
    • Organizational Standards
    • Supplier Feedback
    • Best-in-class Benchmarks
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  16. To use productivity measurement well, you need to ________, ________, and ________.
    • Define productivity, Recognize a change; Take action
    • Take action; Measure results; Reevaluate
    • Plan; Do; Check and Act
    • Recognize performance has changed; Find out why; Take action
    • Measure inputs; Measure outputs; Make decisions
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  17. Which of the following is true regarding productivity measurement?
    • It’s easy
    • It leads to greater efficiency and more satisfied customers
    • It drives ROI up
    • Nobody does it any more
    • It involves assessing tradeoffs
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  18. A well-designed rotation program that is designed to cultivate the cross-experienced supply chain manager will help new hires ________.
    • Develop an appreciation for customer needs
    • Gain a better perspective of what goes on in the different functional areas
    • Learn the “language” spoken in each functional area
    • Build stronger, more collaborative relationships with colleagues across the company
    • Gain an understanding of how suppliers contribute to value creation
    • All of the above
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  19. Which of the following are appropriate projects for a pet project program?
    • Supplier performance measurement
    • Supply-base rationalization
    • Alliance implementation
    • Almost anything where improvement is needed
    • All of the above
    FEEDBACK5 / 5  (100.0%)
  20. The answer to the question, “Does strategic intent translate into results?” is ________.
    • Most of the time
    • Yes
    • Absolutely
    • Only on Wednesday
    • No, not very often
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